Terms of Service

Welcome to Palette Visuals. By accessing or using our website, placing an order, or using our services, you agree to the following Terms of Service. Please read them carefully before using our store.

General Conditions

By using this website, you confirm that you are at least the age of majority in your country or that you have permission from a parent or legal guardian.

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to use our website, products, or services for any illegal, harmful, or unauthorized purpose.

Products and Services

All products listed on Palette Visuals are subject to availability.

We reserve the right to update, change, discontinue, or limit the availability of any product at any time without prior notice.

Product images, colors, sizes, finishes, and details are shown as accurately as possible. However, slight variations may occur due to screen settings, photography, lighting, materials, or the personalisation process.

Personalised Products

Many of our products are personalised or custom made using details provided by the customer, such as names, dates, messages, photos, font codes, symbols, or special instructions.

By placing a personalised order, you confirm that all details submitted are correct. Please check your information carefully before completing your purchase.

Palette Visuals is not responsible for errors caused by incorrect details provided by the customer.

Orders and Payments

By placing an order, you agree to provide accurate, complete, and up to date billing, shipping, and contact information.

All prices are displayed in the applicable currency and include applicable taxes unless stated otherwise.

We reserve the right to cancel, refuse, or amend any order due to stock issues, pricing errors, payment issues, suspected fraud, or incorrect customer information.

Your order is only confirmed once payment has been successfully received.

Shipping and Delivery

Delivery times shown on our website are estimates only and may vary depending on order processing time, courier services, customs clearance, location, and other factors outside our control.

Palette Visuals is not responsible for delays caused by shipping providers, customs, incorrect delivery details, or circumstances beyond our control.

It is the customer’s responsibility to provide the correct shipping address. Incorrect or incomplete shipping information may result in delays, failed delivery, or additional shipping charges.

Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy, which is available on our website.

By placing an order, you agree to the terms outlined in that policy.

Personalised or custom made items may not be eligible for return or refund unless they arrive damaged, faulty, incorrect, or not as described.

Intellectual Property

All content on this website, including images, text, graphics, logos, product designs, layout, branding, and other materials, is the property of Palette Visuals or its content providers.

You may not copy, reproduce, distribute, edit, sell, or use any website content without written permission from Palette Visuals.

User Conduct

You agree not to:

Use the website for any unlawful purpose
Violate any laws, rules, or regulations
Upload or transmit harmful code, viruses, or malware
Attempt to gain unauthorized access to our website or systems
Use our content, products, or services for misleading, fraudulent, or harmful purposes
Interfere with the security or proper operation of the website

Third Party Links

Our website may include links to third party websites, apps, payment providers, or services.

We are not responsible for the content, privacy policies, terms, practices, or actions of third party websites or services. Accessing third party links is done at your own risk.

Limitation of Liability

Palette Visuals will not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our website, products, or services.

We do our best to keep our website accurate, secure, and available, but we do not guarantee that the website will always be error free, uninterrupted, or fully up to date.

Indemnification

You agree to indemnify and hold Palette Visuals harmless from any claim, loss, damage, liability, or expense arising from your breach of these Terms of Service, misuse of our website, or violation of any law or third party rights.

Changes to These Terms

We reserve the right to update, change, or replace these Terms of Service at any time.

Any updates will take effect once posted on this page. It is your responsibility to review this page from time to time for any changes.

Your continued use of the website after changes are posted means you accept the updated Terms of Service.

Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of:

[Insert Country or Region of Operation]

Contact Us

For any questions about these Terms of Service, please contact us:

Email: designs@palettevisuals.co.uk
WhatsApp: +447777718319