Frequently Asked Questions
How does personalisation work?
Simply choose your product, add your required details, upload your image if needed, and select your preferred options. We then prepare your design carefully before production.
Will I receive a preview before my order is dispatched?
Yes, we offer a preview before dispatch so you can feel confident that your personalised gift looks right before it is sent.
What kind of photo should I upload?
For the best result, please upload a clear, well lit image where the main subject is visible. Higher quality photos help us create a cleaner and more detailed finish.
Can I add names, dates, messages, or symbols?
Yes, many of our products allow you to add names, dates, short messages, symbols, and font choices to make your gift feel personal and meaningful.
How long does it take to make my order?
Each item is made with care, so production time may vary depending on the product and personalisation details. Delivery information will be shown during checkout.
Do you offer free shipping?
Yes, we offer free shipping on all orders, making it easier to send thoughtful gifts without extra delivery costs.
Can I change my details after placing an order?
If you need to update your text, image, or personalisation details, please contact us as soon as possible. Once production has started, changes may not always be possible.
Are personalised items returnable?
Because personalised gifts are made especially for you, returns may be limited unless the item arrives damaged, incorrect, or faulty. Please contact us and we will be happy to help.