Shipping policy

At PaletteVisuals, we aim to deliver your personalized engraved products safely and on time. Please review our shipping policy below to understand how orders are processed and delivered.

Order Processing Time

• All orders are custom-made and engraved after confirmation.

• Order processing time is 1–3 business days.

• Orders are not processed on Sundays or public holidays.

Shipping Time

• Standard Delivery: 3–7 business days (may vary by location)

• Delivery times are estimates and may be affected by courier delays, weather, or unforeseen circumstances.

Shipping Charges

• Shipping charges (if applicable) are calculated and displayed at checkout.

• Promotional offers such as free shipping may apply on selected orders or campaigns.

Cash on Delivery (COD)

• Cash on Delivery (COD) is available on eligible locations.

• Please ensure availability at the provided phone number to avoid delivery issues.

• Orders returned due to customer unavailability or refusal may not be eligible for re-shipping.

Shipping Coverage

• We currently ship nationwide.

• International shipping availability (if applicable) will be displayed at checkout.

Incorrect Address

• Customers are responsible for providing accurate shipping details.

• PaletteVisuals is not responsible for delays or non-delivery due to incorrect or incomplete addresses.

Tracking Information

• Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email (if available).

Damaged or Missing Packages

• If your order arrives damaged or incomplete, contact us within 48 hours of delivery with clear photos.

• We will investigate and resolve the issue as quickly as possible.

Delivery Delays

• While we work with reliable courier partners, PaletteVisuals is not responsible for delays caused by third-party shipping companies.