Shipping Policy

At Palette Visuals, every order is personalised with care and prepared to arrive safely. Please review our shipping policy below to understand how orders are processed and delivered.

Order Processing Time

All personalised and engraved products are made after your order is confirmed.

Our usual processing time is:

1 to 3 business days

Orders are not processed on Sundays or public holidays.

During busy periods, promotional campaigns, or seasonal demand, processing times may be slightly longer.

Shipping Time

Standard delivery usually takes:

3 to 7 business days

Delivery times are estimates only and may vary depending on your location, courier service, customs clearance, weather conditions, or other delays outside our control.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before payment.

From time to time, we may offer free shipping or promotional delivery offers on selected orders or campaigns.

Shipping Coverage

We currently ship to eligible locations shown at checkout.

International shipping availability, if applicable, will be displayed during checkout.

If your location is not available at checkout, please contact us before placing your order.

Incorrect Shipping Details

Customers are responsible for providing accurate and complete shipping information.

Palette Visuals is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete addresses.

If you notice an error in your shipping details after placing an order, please contact us as soon as possible.

Tracking Information

Once your order has been dispatched, tracking details will be shared by email, SMS, or WhatsApp where available.

Please allow some time for tracking updates to appear after dispatch.

Delivery Delays

We work with reliable courier partners, but delivery delays can sometimes occur.

Palette Visuals is not responsible for delays caused by courier services, customs processing, incorrect delivery details, weather, public holidays, or other circumstances beyond our control.

Damaged or Missing Packages

Please inspect your order as soon as it arrives.

If your package arrives damaged, incomplete, or appears to be missing an item, please contact us within 48 hours of delivery.

Please include:

Order number
Clear photos of the item
Clear photos of the packaging
A short description of the issue

We will review the issue and work to resolve it as quickly as possible.

Failed Delivery

If a delivery fails due to customer unavailability, refusal, or incorrect shipping details, the order may be returned to us by the courier.

Additional shipping charges may apply if the order needs to be resent.

Contact Us

For any questions about shipping, delivery, or tracking, please contact us:

Email: designs@palettevisuals.co.uk
WhatsApp: +447777718319